Faq
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š¦ RETURNS & EXCHANGES
What is your return policy?
You can return any unused item within 30 days of receiving it.
How many days do I have to return an item?
You have 30 days from the delivery date.
How long does it take to get a refund?
Refunds are processed within 5 to 10 business days after we receive the return.
How do I return an online purchase by mail?
Use the return label included with your order or contact our customer service to request one.
How can I exchange an item in-store?
Bring the item and your receipt to the store. We will offer an exchange or store credit depending on availability.
Can I return a sale or discounted item?
Yes, sale items can be returned under the same conditions as regular items.
What should I do if my item arrived damaged?
Take a photo of the damaged item and contact us within 48 hours of delivery.
š ORDERS & PAYMENTS
How can I place an order online?
Browse our website, add items to your cart, and follow the secure checkout process.
Can I cancel or modify my order?
Contact us as soon as possible. If the order hasnāt been shipped yet, we can cancel or modify it.
I didnāt receive a confirmation email. What should I do?
Check your spam folder. If you donāt find it, contact our support with your email address and name.
What payment methods do you accept?
We accept credit cards, PayPal, Apple Pay, and Google Pay.
Can I use a promo code?
Yes, enter it at checkout in the designated field.
Is online payment secure?
Yes, we use SSL encryption technology to ensure your data is secure.
š ORDER STATUS
How can I track my order?
Once your order is shipped, you will receive an email with a tracking number.
I havenāt received my order. What should I do?
Check the tracking link provided. If the issue continues, contact our customer service.
My package is marked as ādeliveredā but I didnāt receive it. What now?
Check with your neighbors or building manager. If still missing, contact the carrier or our support team.
My order is late. What should I do?
Check the tracking details. If thereās no update, please contact our support team.
š HELP - PURCHASE ISSUES
Iām having trouble completing my order. What should I do?
Check your internet connection and try another browser. If the problem persists, contact our support.
My payment was declined. What should I do?
Make sure your payment info is correct and funds are available. If needed, try another payment method.
I was charged twice. How do I get a refund?
Contact our customer service with a screenshot of your bank statement. Weāll process your refund quickly.
My promo code isnāt working. What should I do?
Check the codeās validity and conditions. Contact us if the issue persists.
The website crashes during checkout. What should I do?
Clear your browserās cache or try using another device.
An item disappeared from my cart. Why?
The item may have gone out of stock. Refresh the page and check again.
I entered the wrong shipping address. How can I fix it?
Contact us immediately so we can correct it before the order is shipped.
The item I want is out of stock. What can I do?
Sign up for restock alerts or contact us to know the restock timeline.
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